/* ============================================================================
   SUPPORT WIDGET — v2 (2026 refresh)
   Clean rewrite. Loaded AFTER style.css to override legacy rules.

   Design:
   - FAB: pill (desktop) / round icon (mobile), left-bottom
   - Widget: floating card, right-bottom, 380×580px, NO backdrop
   - States: topics grid → compose → chat (all smooth)
   - Close ticket confirmation inside widget
   - Modern SaaS look (Intercom/Crisp inspired)
   ============================================================================ */

/* =============================================================
   CSS VARIABLES
   ============================================================= */
:root {
    --sup-w: 380px;
    --sup-h: 580px;
    --sup-radius: 18px;
    --sup-radius-inner: 12px;
    --sup-radius-btn: 10px;
    --sup-green: #10B981;
    --sup-green-dk: #059669;
    --sup-green-lt: rgba(16, 185, 129, 0.08);
    --sup-green-md: rgba(16, 185, 129, 0.18);
    --sup-text-1: #0B1F17;
    --sup-text-2: #3A4A42;
    --sup-text-3: #6B7A73;
    --sup-bg: #FFFFFF;
    --sup-bg-2: #F7FBF9;
    --sup-border: rgba(11, 31, 23, 0.08);
    --sup-shadow: 0 20px 50px rgba(11, 31, 23, 0.18), 0 4px 12px rgba(11, 31, 23, 0.06);
    --sup-red: #EF4444;
}
[data-theme="dark"] {
    --sup-text-1: #E4F5EA;
    --sup-text-2: #C5E3D3;
    --sup-text-3: #8FA89B;
    --sup-bg: #0F2A22;
    --sup-bg-2: #143328;
    --sup-border: rgba(255, 255, 255, 0.08);
    --sup-shadow: 0 20px 50px rgba(0, 0, 0, 0.55), 0 4px 12px rgba(0, 0, 0, 0.3);
}

/* =============================================================
   NEED-HELP FAB — left-bottom, same on every page
   ============================================================= */
.need-help-fab {
    position: fixed;
    left: 22px;
    bottom: 22px;
    z-index: 9998;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 8px 18px 8px 8px;
    background: linear-gradient(135deg, var(--sup-green), var(--sup-green-dk));
    color: #fff;
    border: none;
    border-radius: 999px;
    cursor: pointer;
    box-shadow: 0 8px 24px rgba(16, 185, 129, 0.35), 0 2px 6px rgba(0, 0, 0, 0.08);
    transition: transform 0.2s cubic-bezier(0.4, 0, 0.2, 1), box-shadow 0.2s, opacity 0.25s;
    font-family: inherit;
    -webkit-tap-highlight-color: transparent;
    isolation: isolate;
}
.need-help-fab:hover {
    transform: translateY(-2px) scale(1.02);
    box-shadow: 0 12px 32px rgba(16, 185, 129, 0.45), 0 4px 10px rgba(0, 0, 0, 0.1);
}
.need-help-fab:active { transform: translateY(0) scale(0.98); }
.need-help-fab.hidden-by-widget {
    opacity: 0;
    pointer-events: none;
    transform: translateY(20px) scale(0.9);
}
.need-help-fab .nhf-avatar {
    position: relative;
    width: 40px; height: 40px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.28);
    display: inline-flex; align-items: center; justify-content: center;
    flex-shrink: 0;
    isolation: isolate;  /* contain pulse within avatar */
    overflow: visible;
    box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.2);
}
.need-help-fab .nhf-svg {
    width: 28px; height: 28px;
    color: #fff;
    position: relative;
    z-index: 2;  /* above pulse */
}
.need-help-fab .nhf-pulse {
    display: none !important;  /* Pulse kaldırıldı — istenmeyen yeşil nokta */
}
.need-help-fab .nhf-bubble {
    font-size: 14px; font-weight: 700; letter-spacing: 0.01em;
    line-height: 1; white-space: nowrap; color: #fff;
}
.need-help-fab .nhf-badge {
    position: absolute; top: -4px; right: -4px;
    min-width: 20px; height: 20px;
    padding: 0 5px; border-radius: 999px;
    background: var(--sup-red); color: #fff;
    font-size: 11px; font-weight: 800;
    display: inline-flex; align-items: center; justify-content: center;
    box-shadow: 0 2px 6px rgba(239, 68, 68, 0.4);
    border: 2px solid #fff;
}
.need-help-fab .nhf-badge[hidden] { display: none; }

@media (max-width: 600px) {
    .need-help-fab {
        padding: 0;
        width: 54px; height: 54px;
        border-radius: 50%;
        justify-content: center;
        bottom: 84px;
    }
    .need-help-fab .nhf-bubble { display: none; }
    .need-help-fab .nhf-avatar { width: 38px; height: 38px; background: transparent; }
    .need-help-fab .nhf-svg { width: 32px; height: 32px; }
    body.chat-page .need-help-fab { bottom: 96px; left: 14px; }
}

/* Kill legacy FAB */
.support-fab-mini { display: none !important; }

/* =============================================================
   WIDGET — floating card, LEFT-bottom (same side as FAB)
   ============================================================= */
.sup-widget {
    position: fixed;
    left: 22px;
    bottom: 22px;
    width: var(--sup-w);
    height: var(--sup-h);
    max-height: calc(100vh - 44px);
    background: var(--sup-bg);
    border-radius: var(--sup-radius);
    box-shadow: var(--sup-shadow);
    border: 1px solid var(--sup-border);
    z-index: 9999;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    opacity: 0;
    pointer-events: none;
    transform: translateY(20px) scale(0.95);
    transform-origin: bottom left;
    transition: opacity 0.22s ease, transform 0.22s cubic-bezier(0.34, 1.56, 0.64, 1);
    font-family: inherit;
    color: var(--sup-text-1);
}
.sup-widget.open {
    opacity: 1;
    pointer-events: auto;
    transform: translateY(0) scale(1);
}

@media (max-width: 600px) {
    .sup-widget {
        left: 0; right: 0; bottom: 0; top: 0;
        width: 100%; height: 100%; max-height: none;
        border-radius: 0;
        border: none;
    }
}

/* =============================================================
   WIDGET HEADER
   ============================================================= */
.sup-widget-head {
    flex-shrink: 0;
    padding: 16px 14px 14px 18px;
    background: linear-gradient(180deg, var(--sup-green-lt), transparent 80%);
    border-bottom: 1px solid var(--sup-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}
.sup-widget-head-main {
    display: flex; align-items: center; gap: 12px;
    min-width: 0;
}
.sup-widget-avatar {
    position: relative;
    width: 42px; height: 42px;
    border-radius: 12px;  /* karemsi, yuvarlak değil */
    background: linear-gradient(135deg, var(--sup-green), var(--sup-green-dk));
    display: inline-flex; align-items: center; justify-content: center;
    color: #fff;
    box-shadow: 0 4px 10px rgba(16, 185, 129, 0.3);
    flex-shrink: 0;
    overflow: hidden;
}
.sup-widget-avatar img {
    width: 100%; height: 100%; object-fit: cover;
    border-radius: 12px;
}
.sup-widget-avatar i { font-size: 18px; }
/* Online status dot REMOVED per user request — hide entirely */
.sup-widget-dot {
    display: none !important;
}
@keyframes sup-dot-pulse {
    0%, 100% { box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.5); }
    50%      { box-shadow: 0 0 0 5px rgba(16, 185, 129, 0); }
}
.sup-widget-title-wrap { min-width: 0; }
.sup-widget-title {
    font-size: 15px; font-weight: 800;
    color: var(--sup-text-1);
    letter-spacing: -0.01em;
    line-height: 1.2;
}
.sup-widget-sub {
    font-size: 12px; font-weight: 500;
    color: var(--sup-text-3);
    margin-top: 2px;
    line-height: 1.3;
}
.sup-widget-head-actions {
    display: flex; align-items: center; gap: 4px;
    flex-shrink: 0;
}
.sup-widget-iconbtn {
    width: 32px; height: 32px;
    border-radius: var(--sup-radius-btn);
    border: none;
    background: transparent;
    color: var(--sup-text-2);
    cursor: pointer;
    display: inline-flex; align-items: center; justify-content: center;
    font-size: 16px;
    transition: background 0.15s, color 0.15s;
}
.sup-widget-iconbtn:hover {
    background: var(--sup-green-lt);
    color: var(--sup-green-dk);
}
.sup-widget-close-ticket { color: var(--sup-green-dk); }
.sup-widget-close-ticket:hover {
    background: rgba(16, 185, 129, 0.15);
    color: var(--sup-green-dk);
}

/* =============================================================
   WIDGET BODY
   ============================================================= */
.sup-widget-body {
    flex: 1;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    position: relative;
    background: var(--sup-bg);
}
.sup-pane {
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 18px;
    display: flex;
    flex-direction: column;
    animation: sup-pane-in 0.22s ease-out;
}
.sup-pane[hidden] { display: none; }
@keyframes sup-pane-in {
    from { opacity: 0; transform: translateY(6px); }
    to   { opacity: 1; transform: translateY(0); }
}
.sup-pane::-webkit-scrollbar { width: 6px; }
.sup-pane::-webkit-scrollbar-thumb {
    background: var(--sup-green-md);
    border-radius: 3px;
}

/* =============================================================
   STATE 1 — TOPICS GRID
   ============================================================= */
.sup-pane-heading {
    font-size: 15px; font-weight: 800;
    color: var(--sup-text-1);
    margin: 4px 0 14px;
    letter-spacing: -0.01em;
}
.sup-topic-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 10px;
}
.sup-topic-card {
    padding: 14px 12px;
    border: 1.5px solid var(--sup-border);
    border-radius: var(--sup-radius-inner);
    background: var(--sup-bg);
    cursor: pointer;
    font-family: inherit;
    font-size: 13px; font-weight: 600;
    color: var(--sup-text-1);
    text-align: left;
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
    transition: all 0.18s cubic-bezier(0.4, 0, 0.2, 1);
    min-height: 80px;
}
.sup-topic-card i {
    font-size: 16px;
    color: var(--sup-green-dk);
    width: 32px; height: 32px;
    display: inline-flex; align-items: center; justify-content: center;
    background: var(--sup-green-lt);
    border-radius: 8px;
}
.sup-topic-card:hover {
    border-color: var(--sup-green);
    background: var(--sup-green-lt);
    transform: translateY(-2px);
    box-shadow: 0 6px 16px rgba(16, 185, 129, 0.15);
}
.sup-topic-card:active { transform: translateY(0); }
.sup-topic-card span {
    font-weight: 700;
    color: var(--sup-text-1);
    line-height: 1.3;
}

/* =============================================================
   STATE 2 — COMPOSE
   ============================================================= */
.sup-back-link {
    align-self: flex-start;
    padding: 6px 12px 6px 8px;
    background: var(--sup-green-lt);
    border: none;
    border-radius: 999px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-family: inherit;
    font-size: 12px; font-weight: 700;
    color: var(--sup-green-dk);
    margin-bottom: 14px;
    transition: background 0.15s;
}
.sup-back-link:hover { background: rgba(16, 185, 129, 0.18); }
.sup-back-link i { font-size: 10px; }

#sup-compose-form {
    flex: 1;
    display: flex;
    flex-direction: column;
}
#sup-compose-body {
    width: 100%;
    min-height: 120px;
    flex: 1;
    padding: 14px;
    border: 1.5px solid var(--sup-border);
    border-radius: var(--sup-radius-inner);
    background: var(--sup-bg-2);
    color: var(--sup-text-1);
    font-family: inherit;
    font-size: 14px; line-height: 1.5;
    resize: none;
    outline: none;
    transition: border-color 0.15s, background 0.15s, box-shadow 0.15s;
}
#sup-compose-body:focus {
    border-color: var(--sup-green);
    background: var(--sup-bg);
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.1);
}
.sup-compose-footer {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 12px;
}
.sup-attach-label {
    width: 40px; height: 40px;
    border-radius: var(--sup-radius-btn);
    background: var(--sup-bg-2);
    border: 1.5px solid var(--sup-border);
    color: var(--sup-text-2);
    display: inline-flex; align-items: center; justify-content: center;
    cursor: pointer;
    font-size: 15px;
    transition: all 0.15s;
    flex-shrink: 0;
}
.sup-attach-label:hover {
    border-color: var(--sup-green);
    color: var(--sup-green-dk);
    background: var(--sup-green-lt);
}
.sup-compose-file-chip {
    flex: 1;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 8px 6px 12px;
    background: var(--sup-green-lt);
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    color: var(--sup-green-dk);
    overflow: hidden;
    min-width: 0;
}
.sup-compose-file-chip span {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    flex: 1;
}
.sup-compose-file-chip button {
    width: 22px; height: 22px;
    border-radius: 50%;
    background: rgba(16, 185, 129, 0.2);
    border: none;
    color: var(--sup-green-dk);
    cursor: pointer;
    display: inline-flex; align-items: center; justify-content: center;
    font-size: 10px;
    flex-shrink: 0;
}
.sup-compose-file-chip[hidden] { display: none; }

.sup-send-btn {
    margin-left: auto;
    padding: 10px 18px;
    background: linear-gradient(135deg, var(--sup-green), var(--sup-green-dk));
    color: #fff;
    border: none;
    border-radius: var(--sup-radius-btn);
    cursor: pointer;
    font-family: inherit;
    font-size: 14px; font-weight: 700;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    box-shadow: 0 4px 12px rgba(16, 185, 129, 0.3);
    transition: transform 0.15s, box-shadow 0.15s, opacity 0.2s;
    flex-shrink: 0;
}
.sup-send-btn:hover {
    transform: translateY(-1px);
    box-shadow: 0 6px 16px rgba(16, 185, 129, 0.4);
}
.sup-send-btn:active { transform: translateY(0); }
.sup-send-btn:disabled, .sup-send-btn.sending {
    opacity: 0.6; cursor: not-allowed; transform: none;
}
.sup-send-btn i { font-size: 12px; }

.sup-compose-err {
    margin-top: 10px;
    padding: 10px 12px;
    background: rgba(239, 68, 68, 0.08);
    color: var(--sup-red);
    border-radius: var(--sup-radius-btn);
    font-size: 13px;
    font-weight: 600;
}
.sup-compose-err[hidden] { display: none; }

/* =============================================================
   STATE 3 — CHAT
   ============================================================= */
.sup-pane-chat {
    padding: 0;
    display: flex;
    flex-direction: column;
}
.sup-messages {
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 16px 14px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    background: var(--sup-bg-2);
    scroll-behavior: smooth;
}
.sup-messages::-webkit-scrollbar { width: 6px; }
.sup-messages::-webkit-scrollbar-thumb {
    background: var(--sup-green-md);
    border-radius: 3px;
}
@keyframes sup-msg-in {
    from { opacity: 0; transform: translateY(4px); }
    to   { opacity: 1; transform: translateY(0); }
}
/* User = right side (avatar + bubble), Admin = left side (avatar + bubble) */
.sup-msg {
    display: flex;
    max-width: 88%;
    animation: sup-msg-in 0.2s ease-out;
    gap: 8px;
    align-items: flex-end;
}
.sup-msg-user {
    align-self: flex-end;
    flex-direction: row-reverse;  /* avatar sağda */
}
.sup-msg-admin {
    align-self: flex-start;
    /* avatar solda (default) */
}

/* Avatar (karemsi rounded, 32×32) */
.sup-msg-avatar {
    width: 30px;
    height: 30px;
    border-radius: 9px;  /* karemsi — yuvarlak değil */
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 800;
    color: #fff;
    overflow: hidden;
    box-shadow: 0 2px 6px rgba(11, 31, 23, 0.12);
    margin-bottom: 2px;  /* align with bubble bottom */
    user-select: none;
}
.sup-msg-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    display: block;
}
.sup-msg-avatar i {
    font-size: 14px;
    color: #fff;
}
.sup-msg-avatar-admin {
    background: linear-gradient(135deg, var(--sup-green), var(--sup-green-dk));
}
.sup-msg-avatar-user {
    /* color set inline via deterministic hsl from username */
    background: linear-gradient(135deg, #6366F1, #4F46E5);
}

/* Bubble body wrapper (bubble + time stacked) */
.sup-msg-body {
    display: flex;
    flex-direction: column;
    min-width: 0;
    max-width: 100%;
    gap: 2px;
}
.sup-msg-user .sup-msg-body { align-items: flex-end; }
.sup-msg-admin .sup-msg-body { align-items: flex-start; }

/* Bubble */
.sup-msg-bubble {
    padding: 9px 13px;
    border-radius: 14px;
    font-size: 14px;
    line-height: 1.45;
    word-wrap: break-word;
    overflow-wrap: break-word;
    max-width: 100%;
    box-shadow: 0 1px 2px rgba(11, 31, 23, 0.06);
}
.sup-msg-user .sup-msg-bubble {
    background: linear-gradient(135deg, var(--sup-green), var(--sup-green-dk));
    color: #fff;
    border-bottom-right-radius: 4px;  /* tail toward avatar */
}
.sup-msg-admin .sup-msg-bubble {
    background: var(--sup-bg);
    color: var(--sup-text-1);
    border: 1px solid var(--sup-border);
    border-bottom-left-radius: 4px;  /* tail toward avatar */
}
.sup-msg-time {
    font-size: 10.5px;
    color: var(--sup-text-3);
    padding: 0 4px;
    letter-spacing: 0.01em;
    font-weight: 500;
}
.sup-msg-attach {
    display: block;
    margin-top: 4px;
    border-radius: 10px;
    overflow: hidden;
    max-width: 220px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}
.sup-msg-attach img {
    width: 100%; height: auto; display: block;
}
.sup-msg-system {
    align-self: center;
    padding: 7px 14px;
    background: rgba(156, 163, 175, 0.15);
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    color: var(--sup-text-3);
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin: 4px 0;
}

/* Chat composer with SQUARE send button */
.sup-chat-composer {
    flex-shrink: 0;
    padding: 10px 12px 12px;
    border-top: 1px solid var(--sup-border);
    background: var(--sup-bg);
    display: flex;
    gap: 8px;
    align-items: flex-end;
}
#hdr-usd-chat-input {
    flex: 1;
    min-height: 40px;
    max-height: 100px;
    padding: 10px 14px;
    border: 1.5px solid var(--sup-border);
    border-radius: 20px;
    background: var(--sup-bg-2);
    color: var(--sup-text-1);
    font-family: inherit;
    font-size: 14px;
    line-height: 1.4;
    resize: none;
    outline: none;
    overflow-y: auto;  /* max-height'ı geçerse scroll ama scrollbar görünmez */
    scrollbar-width: none;  /* Firefox */
    -ms-overflow-style: none;  /* IE/Edge */
    transition: border-color 0.15s, box-shadow 0.15s, background 0.15s;
}
#hdr-usd-chat-input::-webkit-scrollbar { display: none; }  /* Chrome/Safari */
#hdr-usd-chat-input:focus {
    border-color: var(--sup-green);
    background: var(--sup-bg);
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.1);
}
/* Compose (ticket açma) textarea için de aynı scrollbar gizlemesi */
#sup-compose-body {
    scrollbar-width: none;
    -ms-overflow-style: none;
}
#sup-compose-body::-webkit-scrollbar { display: none; }
.sup-send-btn-square {
    width: 40px; height: 40px;
    padding: 0;
    border-radius: var(--sup-radius-btn);
    flex-shrink: 0;
    justify-content: center;
}
.sup-send-btn-square i { font-size: 14px; }

/* =============================================================
   CLOSE-TICKET CONFIRMATION (inside widget)
   ============================================================= */
.sup-confirm {
    position: absolute;
    inset: 0;
    background: rgba(11, 31, 23, 0.5);
    backdrop-filter: blur(4px);
    -webkit-backdrop-filter: blur(4px);
    z-index: 3;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px;
    animation: sup-confirm-in 0.18s ease-out;
}
.sup-confirm[hidden] { display: none; }
@keyframes sup-confirm-in { from { opacity: 0; } to { opacity: 1; } }
.sup-confirm-card {
    background: var(--sup-bg);
    border-radius: var(--sup-radius-inner);
    padding: 20px 18px;
    max-width: 300px;
    width: 100%;
    text-align: center;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.2);
    animation: sup-confirm-card 0.22s cubic-bezier(0.34, 1.56, 0.64, 1);
}
@keyframes sup-confirm-card {
    from { opacity: 0; transform: scale(0.9); }
    to   { opacity: 1; transform: scale(1); }
}
.sup-confirm-ic {
    width: 44px; height: 44px;
    margin: 0 auto 12px;
    border-radius: 50%;
    background: var(--sup-green-lt);
    color: var(--sup-green-dk);
    display: inline-flex; align-items: center; justify-content: center;
    font-size: 20px;
}
.sup-confirm-title {
    font-size: 15px; font-weight: 800;
    color: var(--sup-text-1);
    margin-bottom: 6px;
}
.sup-confirm-sub {
    font-size: 13px;
    color: var(--sup-text-3);
    line-height: 1.45;
    margin-bottom: 16px;
}
.sup-confirm-actions {
    display: flex;
    gap: 8px;
}
.sup-confirm-btn {
    flex: 1;
    padding: 10px 14px;
    border: 1.5px solid var(--sup-border);
    background: var(--sup-bg);
    color: var(--sup-text-2);
    border-radius: var(--sup-radius-btn);
    cursor: pointer;
    font-family: inherit;
    font-size: 13px; font-weight: 700;
    transition: all 0.15s;
}
/* Scope hover only to non-ok (cancel) button so ok keeps its gradient */
.sup-confirm-cancel:hover {
    background: var(--sup-bg-2);
    color: var(--sup-text-1);
    border-color: var(--sup-green-md);
}
.sup-confirm-ok {
    background: linear-gradient(135deg, var(--sup-green), var(--sup-green-dk));
    color: #fff;
    border-color: transparent;
    box-shadow: 0 3px 10px rgba(16, 185, 129, 0.3);
}
.sup-confirm-ok:hover {
    background: linear-gradient(135deg, var(--sup-green-dk), #047857);
    color: #fff;
    transform: translateY(-1px);
    box-shadow: 0 6px 16px rgba(16, 185, 129, 0.45);
    filter: brightness(1.05);
}
.sup-confirm-ok:active {
    transform: translateY(0);
    box-shadow: 0 2px 8px rgba(16, 185, 129, 0.35);
}

/* =============================================================
   3-DOT MENU DROPDOWN
   ============================================================= */
.sup-menu-wrap {
    position: relative;
}
.sup-menu-wrap[hidden] { display: none; }
.sup-menu-dropdown {
    position: absolute;
    top: calc(100% + 6px);
    right: 0;
    min-width: 180px;
    background: var(--sup-bg);
    border: 1px solid var(--sup-border);
    border-radius: var(--sup-radius-inner);
    box-shadow: 0 8px 24px rgba(11, 31, 23, 0.15), 0 2px 6px rgba(11, 31, 23, 0.06);
    padding: 6px;
    z-index: 10;
    animation: sup-menu-in 0.15s ease-out;
}
.sup-menu-dropdown[hidden] { display: none; }
@keyframes sup-menu-in {
    from { opacity: 0; transform: translateY(-4px) scale(0.96); }
    to   { opacity: 1; transform: translateY(0) scale(1); }
}
.sup-menu-item {
    width: 100%;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 12px;
    background: transparent;
    border: none;
    border-radius: 8px;
    cursor: pointer;
    font-family: inherit;
    font-size: 13px;
    font-weight: 600;
    color: var(--sup-text-1);
    text-align: left;
    transition: background 0.12s;
}
.sup-menu-item:hover {
    background: var(--sup-green-lt);
    color: var(--sup-green-dk);
}
.sup-menu-item i {
    font-size: 14px;
    width: 18px;
    text-align: center;
    color: var(--sup-green-dk);
}

/* =============================================================
   CONTEXT CARD — Reason + ticket code + screenshot thumb
   ============================================================= */
.sup-ctx-card {
    flex-shrink: 0;
    margin: 12px 14px 8px;
    padding: 12px;
    background: linear-gradient(135deg, var(--sup-green-lt), rgba(16, 185, 129, 0.03));
    border: 1px solid var(--sup-green-md);
    border-radius: var(--sup-radius-inner);
    display: flex;
    align-items: center;
    gap: 12px;
    position: relative;
}
.sup-ctx-card[hidden] { display: none; }
.sup-ctx-ic {
    width: 40px;
    height: 40px;
    border-radius: 10px;
    background: var(--sup-bg);
    border: 1px solid var(--sup-green-md);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: var(--sup-green-dk);
    font-size: 17px;
    flex-shrink: 0;
    box-shadow: 0 2px 6px rgba(16, 185, 129, 0.1);
}
.sup-ctx-body {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 1px;
}
.sup-ctx-label {
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--sup-green-dk);
    opacity: 0.75;
}
.sup-ctx-title {
    font-size: 14px;
    font-weight: 800;
    color: var(--sup-text-1);
    line-height: 1.25;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.sup-ctx-code {
    font-size: 11px;
    color: var(--sup-text-3);
    font-family: 'JetBrains Mono', ui-monospace, Menlo, monospace;
    letter-spacing: 0.02em;
    margin-top: 1px;
}
.sup-ctx-code:empty { display: none; }
.sup-ctx-thumb {
    width: 44px;
    height: 44px;
    border-radius: 8px;
    overflow: hidden;
    flex-shrink: 0;
    background: var(--sup-bg);
    border: 1px solid var(--sup-border);
    box-shadow: 0 2px 6px rgba(11, 31, 23, 0.08);
    display: block;
    transition: transform 0.15s, box-shadow 0.15s;
}
.sup-ctx-thumb[hidden] { display: none; }
.sup-ctx-thumb:hover {
    transform: scale(1.06);
    box-shadow: 0 4px 12px rgba(11, 31, 23, 0.15);
}
.sup-ctx-thumb img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    display: block;
}

/* =============================================================
   LEGACY KILL — kill old backdrop & old drawer rules
   ============================================================= */
.chat-drawer-backdrop,
#hdr-usd-backdrop { display: none !important; }

/* =============================================================
   ADMIN SUPPORT CONSOLE (asc-*)  [V7]
   3-column layout: ticket list | chat | info panel
   Replaces old sidebar drawer (chat-drawer).
   ============================================================= */
:root {
    --asc-bg:        #FFFFFF;
    --asc-bg-2:      #F7FAF9;
    --asc-bg-3:      #EEF5F1;
    --asc-border:    #E4EEE8;
    --asc-border-2:  #D9E8E0;
    --asc-text-1:    #0B1F17;
    --asc-text-2:    #4B5B52;
    --asc-text-3:    #7C8A82;
    --asc-green:     #10B981;
    --asc-green-dk:  #059669;
    --asc-green-lt:  #ECFDF5;
    --asc-red:       #EF4444;
    --asc-blue:      #3B82F6;
}

/* Kill old drawer completely */
.chat-drawer, .chat-drawer-backdrop { display: none !important; }

.asc {
    display: grid;
    grid-template-columns: 320px 1fr 280px;
    gap: 16px;
    height: calc(100vh - 220px);
    min-height: 560px;
    background: var(--asc-bg);
    border: 1px solid var(--asc-border);
    border-radius: 16px;
    overflow: hidden;
    margin-top: 8px;
}

/* ----------- LEFT: TICKET LIST ----------- */
.asc-list {
    background: var(--asc-bg-2);
    border-right: 1px solid var(--asc-border);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}
.asc-list-head {
    padding: 16px 18px 12px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 1px solid var(--asc-border);
    background: var(--asc-bg);
}
.asc-list-head h2 {
    margin: 0;
    font-size: 15px;
    font-weight: 800;
    color: var(--asc-text-1);
    letter-spacing: -0.01em;
}
.asc-count {
    background: var(--asc-green-lt);
    color: var(--asc-green-dk);
    padding: 2px 10px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 800;
}
.asc-empty {
    padding: 40px 20px;
    text-align: center;
    color: var(--asc-text-3);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 10px;
}
.asc-empty i { font-size: 32px; opacity: 0.4; }
.asc-empty span { font-size: 13px; }
.asc-list-items {
    flex: 1;
    overflow-y: auto;
    padding: 6px;
    scrollbar-width: thin;
    scrollbar-color: var(--asc-border-2) transparent;
}
.asc-list-items::-webkit-scrollbar { width: 6px; }
.asc-list-items::-webkit-scrollbar-thumb { background: var(--asc-border-2); border-radius: 3px; }

.asc-item {
    position: relative;
    width: 100%;
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 10px;
    border: 1px solid transparent;
    border-radius: 10px;
    background: transparent;
    cursor: pointer;
    text-align: left;
    transition: all 0.12s;
    margin-bottom: 2px;
    font-family: inherit;
}
.asc-item:hover {
    background: var(--asc-bg);
    border-color: var(--asc-border);
}
.asc-item.active {
    background: var(--asc-bg);
    border-color: var(--asc-green-lt);
    box-shadow: 0 2px 6px rgba(16, 185, 129, 0.08);
}
.asc-item.has-unread {
    background: var(--asc-green-lt);
    border-color: rgba(16, 185, 129, 0.2);
}
.asc-item.has-unread.active {
    background: var(--asc-bg);
}
.asc-item-avatar {
    width: 36px; height: 36px;
    border-radius: 9px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    color: #fff;
    font-size: 13px;
    flex-shrink: 0;
    box-shadow: 0 2px 4px rgba(0,0,0,0.08);
}
.asc-item-body {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.asc-item-row1 {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: 8px;
}
.asc-item-name {
    font-weight: 700;
    color: var(--asc-text-1);
    font-size: 13px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.asc-item-time {
    font-size: 10.5px;
    color: var(--asc-text-3);
    flex-shrink: 0;
    font-weight: 600;
}
.asc-item-topic {
    font-size: 11px;
    color: var(--asc-green-dk);
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 4px;
}
.asc-item-topic i { font-size: 10px; }
.asc-item-preview {
    font-size: 12px;
    color: var(--asc-text-2);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 100%;
}
.asc-item-preview i { color: var(--asc-text-3); font-size: 10px; margin-right: 2px; }
.asc-item-badge {
    position: absolute;
    top: 12px; right: 10px;
    background: var(--asc-red);
    color: #fff;
    font-size: 10px;
    font-weight: 800;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 9px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 1px 3px rgba(239, 68, 68, 0.4);
}

/* ----------- CENTER: CHAT ----------- */
.asc-chat {
    display: flex;
    flex-direction: column;
    background: var(--asc-bg);
    overflow: hidden;
    min-width: 0;
}
.asc-chat-placeholder {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 40px;
    gap: 14px;
    color: var(--asc-text-3);
}
.asc-chat-placeholder i {
    font-size: 56px;
    opacity: 0.3;
}
.asc-chat-placeholder h3 {
    margin: 0;
    font-size: 18px;
    color: var(--asc-text-1);
}
.asc-chat-placeholder p {
    margin: 0;
    font-size: 13px;
    text-align: center;
    max-width: 280px;
}
.asc-chat-active {
    flex: 1;
    display: flex;
    flex-direction: column;
    min-height: 0;
}
.asc-chat-active[hidden] { display: none; }

.asc-chat-head {
    padding: 14px 18px;
    border-bottom: 1px solid var(--asc-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    background: var(--asc-bg);
    flex-shrink: 0;
}
.asc-chat-user {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
}
.asc-chat-avatar {
    width: 40px; height: 40px;
    border-radius: 10px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    color: #fff;
    font-size: 14px;
    flex-shrink: 0;
    box-shadow: 0 2px 6px rgba(0,0,0,0.1);
}
.asc-chat-username {
    font-weight: 800;
    color: var(--asc-text-1);
    font-size: 15px;
    letter-spacing: -0.01em;
}
.asc-chat-subline {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    color: var(--asc-text-2);
    margin-top: 2px;
}
.asc-chat-subline code {
    font-family: 'JetBrains Mono', ui-monospace, Menlo, monospace;
    font-size: 10.5px;
    color: var(--asc-text-3);
}
.asc-sep { color: var(--asc-text-3); }
.asc-chat-actions {
    display: flex;
    gap: 8px;
}
.asc-btn-ghost {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 7px 12px;
    background: transparent;
    border: 1.5px solid var(--asc-border);
    border-radius: 8px;
    color: var(--asc-text-2);
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.12s;
    font-family: inherit;
}
.asc-btn-ghost:hover {
    background: var(--asc-bg-2);
    border-color: var(--asc-green);
    color: var(--asc-green-dk);
}

/* Messages area */
.asc-messages {
    flex: 1;
    overflow-y: auto;
    padding: 18px 22px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    background: var(--asc-bg-2);
    min-height: 0;
    scrollbar-width: thin;
    scrollbar-color: var(--asc-border-2) transparent;
}
.asc-messages::-webkit-scrollbar { width: 6px; }
.asc-messages::-webkit-scrollbar-thumb { background: var(--asc-border-2); border-radius: 3px; }
.asc-loading {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 40px;
    color: var(--asc-text-3);
    font-size: 20px;
}

@keyframes asc-msg-in {
    from { opacity: 0; transform: translateY(4px); }
    to   { opacity: 1; transform: translateY(0); }
}
.asc-msg {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    max-width: 70%;
    animation: asc-msg-in 0.2s ease-out;
}
/* ADMIN = RIGHT side (admin is replying, sağ taraf kendi) */
.asc-msg-admin {
    align-self: flex-end;
    flex-direction: row-reverse;
}
/* USER = LEFT side (user is customer) */
.asc-msg-user {
    align-self: flex-start;
}
.asc-msg-avatar {
    width: 30px; height: 30px;
    border-radius: 9px;
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    color: #fff;
    font-size: 12px;
    margin-bottom: 2px;
    overflow: hidden;
    box-shadow: 0 2px 6px rgba(0,0,0,0.1);
}
.asc-msg-avatar-admin {
    background: linear-gradient(135deg, var(--asc-green), var(--asc-green-dk));
}
.asc-msg-body {
    display: flex;
    flex-direction: column;
    min-width: 0;
    gap: 2px;
}
.asc-msg-admin .asc-msg-body { align-items: flex-end; }
.asc-msg-user .asc-msg-body { align-items: flex-start; }
.asc-msg-bubble {
    padding: 9px 13px;
    border-radius: 14px;
    font-size: 14px;
    line-height: 1.45;
    word-wrap: break-word;
    overflow-wrap: break-word;
    max-width: 100%;
    box-shadow: 0 1px 2px rgba(11, 31, 23, 0.06);
}
.asc-msg-admin .asc-msg-bubble {
    background: linear-gradient(135deg, var(--asc-green), var(--asc-green-dk));
    color: #fff;
    border-bottom-right-radius: 4px;
}
.asc-msg-user .asc-msg-bubble {
    background: var(--asc-bg);
    color: var(--asc-text-1);
    border: 1px solid var(--asc-border);
    border-bottom-left-radius: 4px;
}
.asc-msg-time {
    font-size: 10.5px;
    color: var(--asc-text-3);
    padding: 0 4px;
}
.asc-msg-attach {
    display: block;
    margin-top: 4px;
    border-radius: 10px;
    overflow: hidden;
    max-width: 220px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.1);
}
.asc-msg-attach img { width: 100%; height: auto; display: block; }
.asc-msg-system {
    align-self: center;
    padding: 6px 14px;
    background: var(--asc-bg-3);
    color: var(--asc-text-2);
    border-radius: 999px;
    font-size: 11.5px;
    font-weight: 700;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin: 4px 0;
}
.asc-msg-system i { font-size: 10px; }

/* Composer */
.asc-composer {
    display: flex;
    gap: 10px;
    padding: 14px 18px;
    background: var(--asc-bg);
    border-top: 1px solid var(--asc-border);
    flex-shrink: 0;
}
#asc-input {
    flex: 1;
    min-height: 40px;
    max-height: 120px;
    padding: 10px 14px;
    border: 1.5px solid var(--asc-border);
    border-radius: 10px;
    background: var(--asc-bg-2);
    color: var(--asc-text-1);
    font-family: inherit;
    font-size: 14px;
    line-height: 1.4;
    resize: none;
    outline: none;
    overflow-y: auto;
    scrollbar-width: none;
    -ms-overflow-style: none;
    transition: border-color 0.15s, box-shadow 0.15s;
}
#asc-input::-webkit-scrollbar { display: none; }
#asc-input:focus {
    border-color: var(--asc-green);
    background: var(--asc-bg);
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.1);
}
.asc-send {
    width: 40px; height: 40px;
    padding: 0;
    flex-shrink: 0;
    background: linear-gradient(135deg, var(--asc-green), var(--asc-green-dk));
    color: #fff;
    border: none;
    border-radius: 10px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    box-shadow: 0 3px 8px rgba(16, 185, 129, 0.25);
    transition: transform 0.12s, box-shadow 0.12s;
}
.asc-send:hover {
    transform: translateY(-1px);
    box-shadow: 0 5px 12px rgba(16, 185, 129, 0.35);
}
.asc-send:active { transform: translateY(0); }
.asc-send:disabled { opacity: 0.5; cursor: not-allowed; }

/* ----------- RIGHT: INFO PANEL ----------- */
.asc-info {
    background: var(--asc-bg-2);
    border-left: 1px solid var(--asc-border);
    padding: 20px 18px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 16px;
}
.asc-info[hidden] { display: none; }
.asc-info-section {
    display: flex;
    flex-direction: column;
    gap: 4px;
}
.asc-info-label {
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--asc-text-3);
}
.asc-info-value {
    font-size: 13px;
    font-weight: 700;
    color: var(--asc-text-1);
    word-break: break-word;
}
.asc-info-value code {
    font-family: 'JetBrains Mono', ui-monospace, Menlo, monospace;
    font-size: 11.5px;
    background: var(--asc-bg);
    padding: 3px 8px;
    border-radius: 6px;
    border: 1px solid var(--asc-border);
    display: inline-block;
}
.asc-info-value i {
    color: var(--asc-green-dk);
    margin-right: 4px;
}
.asc-info-attachments {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 8px;
}
.asc-info-thumb {
    aspect-ratio: 1;
    border-radius: 8px;
    overflow: hidden;
    background: var(--asc-bg);
    border: 1px solid var(--asc-border);
    display: block;
    transition: transform 0.15s;
}
.asc-info-thumb:hover { transform: scale(1.04); }
.asc-info-thumb img {
    width: 100%; height: 100%;
    object-fit: cover;
}

/* Mobile (stack columns) */
@media (max-width: 900px) {
    .asc {
        grid-template-columns: 1fr;
        height: auto;
    }
    .asc-list { max-height: 240px; }
    .asc-info { border-left: none; border-top: 1px solid var(--asc-border); }
}